TABLE OF CONTENTS


How to call for an emergency


Note: If you are at the hotel, notify the front desk! They can guide emergency response to your room. They can also help if you are in a country that might have limited ambulance services.


From your cell phone in most countries

APPLE EMERGENCY SOS

Note: These are the defaults, but might be different if you have changed them:


ANDROID EMERGENCY SOS

Note: These are the defaults, but might be different if you have changed them:


  • Android 12 and higher: 
    • Rapidly press the power button 5 times or more.
  • Android 11 and lower: 
    • Not Available. You must dial the local emergency services number. In many countries, dialing 911 should still trigger the phone to make a general "emergency" call that will be interpreted by the cell tower they connect to.
  • More info: 

OTHER OPTIONS

  • Primary: 
    • In nearly all countries, you can use your device's Emergency SOS feature (see Apple and Android sections above).
  • Secondary: 
    • In nearly all countries, you can just dial 911 from your US or Canadian cell phone, and the system will attempt to re-route the call to local emergency services. (this may not always work)
  • Backups: 
    • Contact your hotel's front desk.
    • Try connecting to wifi for Wifi Calling.
    • Dial the local emergency services number:
    • Find a local land line.
    • Borrow a phone from a local.


Calling for an emergency from a landline while you are abroad

  • 911 may not work.
  • If you are at the hotel, the front desk can help
  • Dial the local emergency services number


Calling another country (from home or abroad)

From a US or Canadian cell phone

  • North American Numbering Plan (NANP): This includes Canada, US, and nearly all Caribbean countries.

  • For countries inside the NANP: Dial the 10-digit phone number.

  • For countries outside the NANP: Dial "+" and then the country code, then the phone number.

    • Example, Mexico is NOT in the NANP and their country code is 52. So, on your cell phone, dial +52 xx xxxx-xxxx.

From a US or Canadian land line

  • North American Numbering Plan (NANP): This includes Canada, US, and nearly all Caribbean countries.

  • For countries inside the NANP: Dial 1 and then the 10-digit phone number.

  • For countries outside the NANP: Dial "011" and then the country code, then phone number.

    • Example, Mexico is NOT in the NANP and their country code is 52. So, on your land line, dial 011 52 xx xxxx-xxxx.

Calling home while you are in another country

From your US or Canadian cell phone while abroad

  • North American Numbering Plan (NANP): This includes Canada, US, and nearly all Caribbean countries.

  • For countries inside the NANP: Dial +1 and then the 10-digit phone number (tapping on a contact should handle this automatically).

  • For countries outside the NANP: Dial +1 and then the 10-digit phone number (tapping on a contact should handle this automatically). In some cases, you may need to dial that country's exit code (usually 00) and then 1 and then the 10-digit phone number.

From a landline while abroad

  • North American Numbering Plan (NANP): This includes Canada, US, and nearly all Caribbean countries.

  • For countries inside the NANP: Dial 1 and then the 10-digit phone number (tapping on a contact should handle this automatically).

  • For countries outside the NANP: Dial that country's exit code (usually 00) and then 1 and then the 10-digit phone number.

For Family trying to reach the crew member


  • If you have access to their schedule through the Flight Crew View app, you can call their hotel by tapping on "Hotel Info" at the bottom of their daily schedule. 
    • In some cases, the "Call Hotel" option won't work. Just go into the "Hotel Info" page and the blue button near the top should work to make a direct call from your cell phone.
    • To use that number from a different phone, see Calling another country (from home or while you are there) section above.


In an emergency

  • If you need additional help contacting the crew member in an emergency, you can try reaching out to the airline for help.
  • If you need embassy services (passport or legal trouble), you can find that info at their website: