See "Why is this happening?" below for more information.


Make sure your app is up to date



The latest update will get the normal pull-to-refresh working for you. However, you will still need to fill out any Captchas that appear.


Captcha


With the latest update, the normal pull-to-refresh should be working. If it stops and shows a captcha, you still need to fill it out:
  1. Fill out the captcha.
  2. Tap the captcha's 'Continue' button.
  3. Wait for the page to load (it takes a second).
  4. Once the page fully loads, then hit the 'Next' button (the app may detect this automatically and continue on it's own).


Stuck during "Initializing..."


If there is an entirely blank page with no words other than "Initializing...", double check your internet connection (make sure you aren't behind an airport or hotel wifi login page, etc). Try switching between cell data and wifi and see if that makes a difference.

If you see "Authenticating" on the screen, then follow these steps on your phone to rule out a number of issues:

1) Go to your phone's browser and navigate to www.flica.net . 
2) Delete any autofill and manually enter your username and password and log in.
3) Navigate to Schedules > {Current month}
4) If you can see your schedule, then log out of the Flica website.
5) Go back to the FC View app and go to the app's menu > Settings.
6) Scroll down and tap on your Flica username.
7) Re-enter your Flica login. 



Why is this happening?


Going forward, it looks like Spirit will be enabling a Captcha (human detector) in Flica for Flight Attendants each month when trips become available for add/drop/trade requests.


This captcha was implemented to keep automated bots and other apps from making too many requests during this period immediately following the release of those trips. Flight Crew View does not make any such requests, however, it is affected by this response to those apps/bots. 


Over the first few months, the captcha was only implemented for 2 or 3 days, but lately they are leaving it implemented longer (up to two weeks).


Other questions


If you have any other questions or still have trouble with it, please send us an email via the Contact Developer option in the app, or at support@flightcrewview.com . Include screenshots of where you are getting stuck or any error messages that you are seeing.