BEFORE YOU START

Make sure you have the latest update:




TABLE OF CONTENTS

How does it work?

FC View will no longer attempt to access your Flica Account. Instead, you will need to log into the website on your own in your device's default browser app (Safari/Chrome/etc). Once logged in, FC View will guide you through exporting your ICS calendar file and opening it with FC View.


Important distinction: This method does NOT use a webview within the app. It sends you externally to your device's default internet browser app (Safari/Chrome/etc).


Quick Tips & Troubleshooting:

Crew List 

  • The name and position on the Crew List comes from what you have set in the app's menu > Settings.

Apple

  1. Make sure Safari is the default browser on your device.
  2. Make sure Safari is not in Private Mode
    • Open the windows/tabs in the Safari app (bottom-right button) and swipe away from "Private".
  3. Make sure you are tapping on the "FC View" text button and not the icon
    • If the "FC View" text button is missing and the icon doesn't work, try setting up Chrome as the default browser on your device.

Android

  1. Make sure Chrome or Firefox is the default browser on your device (see instructions here)
  2. If a different app automatically opens the ICS file, see this FAQ below: A different app opens?

Everything else

  • See the Table of Contents above for a list of troubleshooting topics
  • Also look through the list of Known Issues at the end of this page.

Why the change?

The airline has announced that they are making these changes specifically to restrict 3rd party apps like FC View from accessing their internal networks. While FC View has been proud of the security, reliability, and service in supporting crews over the last 10+ years, this decision is understandable.


So, while there still may be workarounds available, it is not the intention of this app to behave maliciously or against the desires of the airline.


With that said, it is still possible to import your schedule while remaining compliant with any data/intranet security policies. So, I will still try to support those crews via other methods that don't require such access (like this device calendar ICS file that's available for you to download).

Video Walkthrough

Here is a quick video walkthrough of what it will look like. See the next section below for text instructions.



How do I upload my schedule into the app now?

Same as you always did: just pull-to-refresh on the Calendar page in the app.


FC View will show you a page with a few buttons that are just links to external websites to try to help make it as easy as possible to use:

1) Login


Tap the first button to open your company's login page in your device's default web browser (Safari/Chrome/etc).


That's it, don't do anything else. Just go back to the FC View app and go to Step 2.


2-4) Last Month, This Month, & Next Month


IMPORTANT: Completely import each month before moving on to the next month:


1. Tap the "Last Month" button.


2. Tap on "Send" at the bottom of the list of trips. On Apple devices, this will show a popup with a list of the events. 


3. Open the file with FC View:

  • Apple: Tap on the Share icon () at the top of the popup.
    • DO NOT tap on "Add All". 
    • Tap the Share icon, then tap on "FC View" (the words, not the icon, the words might be above or below the icons), and it will open the file in the app. You'll see a green check next to the button indicating a successful import.
  • Android: Just hit Open and tap on the FC View icon. This will open the file in the app and you'll get a green checkmark next to the Button.

That's it. Once you get a green checkmark, then you can move on to the next month. Repeat that process for each month and then tap on "Process Schedule" at the bottom.


The entire login and refresh for all 3 months should only take 30-40 seconds once you get the hang of it.


See Can I skip a month? below.

The 'Process Schedule' button is greyed out?

The schedules aren't getting sent to FC View. Double check the instructions above and make sure you are following them to a tee.


On iOS, make sure you are tapping the "FC View" text button and not the icon (the text buttons are above or below the list of icons). The icon doesn't seem to do anything except dismiss the popups.


Once you see green checkmarks next to the associated buttons, then the Process Schedule button will be enabled.

Can I skip a month?

Yes. If you skip a month that you have already downloaded (like the previous month), then the app will just use what you last downloaded.


WARNING: Make sure you download the previous month at least once after finishing the month. This ensures that your history and calculations are based on actual times flown and not the originally scheduled times.

Friends: I can't see my friends?

(See Known Issues below for an issue with crashes on the iOS app)


If you can open the Friends page, but it's just an empty list, then at some point you have logged all the way out and then logged back in under a different account (email).


Go to the app's menu > Settings, expand the Flight Crew View Account section and tap on Logout.


Then log back in email that you were previously using.

Friends: I can only see my friend's schedules, not mine?

Just go to the app's menu > Settings and tap on Crewmember Import Setup.


That will guide you through getting your own schedule back into the app.

History: I can't see my history?

This was previously a known issue, but has been fixed. If you still can't see your history, then at some point you have logged all the way out and then logged back in under a different account (email).


Go to the app's menu > Settings, expand the Flight Crew View Account section and tap on Logout.


Then log back in with the email that you were previously using.

InitializeSessionData() failed?

Essentially, this means that you haven't logged in, but it can be due to a few different reasons. Just double check that you are logging in using the first button on the page. If you still get that message, see below:


Apple:

  • Double check that Safari is not in Private Mode. See [Apple] I've logged in, but I get an error... below.
  • If you are not using Safari (but have Chrome or another browser set up, then you might see this when you hit "Send"). This is a known issue (see below) in Chrome where it will try to download the file using Safari, but of course you aren't logged in to Flica in Safari. Try changing the default browser to Safari for now. I'm working to see if I can send these links directly to Safari, regardless of your default browser.


Android:

  • Just make sure that you are logging in using the first button on the new refresh/login page.

[Apple] I've logged in, but I get an error when I tap on the other buttons (prev/current/next months)?

This can happen if your default device browser defaults to Private Mode. 


Safari: Open the windows/tabs in the Safari app (bottom-right button) and swipe away from "Private".


[Apple] It just opens a popup with the events?

Yep! Thats exactly how it's supposed to work. Just tap on the Share icon at the top (the box with an arrow). Then select "FC View" text button when it pops up (not the icon).

[Apple] I tap the FC View icon, but nothing happens?

Make sure you tap on the "FC View" text button, not the icon. It is usually above or below the icons, you may have to scroll down to see it.


This is on my todo list to look into. It doesn't seem like that icon is working like it should.

[Apple] 'FC View' text button isn't appearing? I only see the icon on the Share Sheet.

This has been reported a few times. In each time, adding Chrome as the default browser will get it working. The "FC View" text button is no longer there, but the FC View Icon button seems to work.


This flies in the face of one of the other known issues below. In some cases, it won't work with Chrome, so you'll need to switch to Safari.

[Android] A different app opens up when I open the file?

This can happen if another app has already been set up as a default for *.ics filetypes. 


Just figure out which app is opening (one of the calendars, probably), then:



  1. Open the device's Settings app (gear icon) and tap on Apps.
  2. Find the other app that's getting opened and tap on it.
  3. Select 'defaults' and then 'Clear defaults'.


That should let you choose Flight Crew View when you "Open" the file after it downloads.

[Android] When I tap to open the file in FC View, it starts over from the beginning?

This is a known issue (see below). If you are using Samsung Internet browser as your default, it seems to restart FC View with the file instead of just sending the file. 


I'm looking into this, but for now, you can set up Chrome as your default internet browser (Firefox may also work) and that should get it working:

  1. On your Android device, open Settings .
  2. Tap Apps.
  3. Under “General,” tap Default apps or Choose default apps.
  4. Tap Browser app.
  5. Select Chrome (or Firefox).

Known Issues

  • Monthly & Daily Credit Totals missing: These are no longer available in this download. I'm hoping to create a simple pay calculator in the future, but as of now, there are just too many variables involved that the app doesn't have access to in order to calculate credit.
  • Report Times: These are only given for the first day, so I have to calculate them based on a 15-minute duty-off and the layover time that's given.
  • Safari browser on iOS: Make sure the browser is not in "Private" mode (see [Apple] I've logged in, but I get an error... above). Open Safari and tap to open the windows/tabs (bottom-right icon button) and swipe away from "Private" at the bottom.
  • FC View share icon on iOS: This doesn't seem to work. Scroll up or down and use the "FC View" text button.
  • Chrome browser on iOS: If Chrome is your default browser, it tries to open the calendar files in Safari, but of course you aren't logged in via Safari, so you get an error. 
  • Samsung browser on Android: If Samsung browser is your default, it tries to restart FC View instead of just sending over the file. This leads to a loss of state in the app and it loses it's place in the page. Please try setting up Chrome as your default for now until I can find a solution.
  • Crew List: Name, Position (CA/FO/FA), and ID is no longer available in the download. You can update your name and position at the top of the page in the app's menu > Settings




If you have an issue that isn't on this page, please send a message via the Contact Developer option in the app's menu, or at support@flightcrewview.com