What Happened?


Recently, there have been some problems with refreshing when connected to 5G, even when there are full bars. It seems to be limited to T-Mobile devices (both Android and Apple), but there have been isolated reports from other carriers, too.


Basically, there is an issue where it won't connect to some sites (and in some cases, no sites work), even if there is a full signal/full bars. I have been able to reproduce this on all of my T-Mobile 5G devices, both in the app, and also in Safari when connecting to Flica, even in some cases when it will still connect to other websites.


It seems to be reproducible in some locations, but random in others. T-Mobile is aware of this problem, but as of yet has not been able to produce a solution other than to tell their customers to switch back to 4G/LTE. Here are just a small selection of the complaint threads from many T-Mobile Customers over the last several months:




How to Fix It?


As a temporary fix until an Apple/Android system update is released, you can force the phone to ignore 5G signals and connect via 4G/LTE with the following instructions:

Apple

  1. Open up your device's Settings app (gear icon).
  2. Tap on Cellular > Cellular Data Options > Voice & Data.
  3. Select the next highest option (LTE, or 4G if LTE isn't an option).


Android

  1. Open up your device's Settings app (gear icon).
  2. Tap on Connections > Mobile Networks > Network Mode (or Preferred Network).
  3. Tap on the highest connection option that does not contain 5G
    • on some devices, you might need to select the 3rd option if it doesn't switch from the 5G signal.


If it still doesn't work on LTE or 4G


There are two more things you can try that have proven successful for some:


1) Restart your device. This seems to help reset the cell data connection. If it works, you're done.


2) If you use a VPN, try toggling it on or off to see if either selection helps.


2) Follow these instructions:

  1. Go to the app's menu > Settings.
  2. Take note of which account you are logged into
    1. Note: If it's a "...@privaterelay.appleid.com" email, then use the "Continue with Apple" button at step 7 below (and make sure "Hide my email" remains enabled when it pops up).
  3. Tap on the red Logout option.
  4. Uninstall the app.
  5. Restart the device.
  6. Reinstall the app:
    1. Apple: Flight Crew View in the Apple App Store
    2. Google: Flight Crew View in the Google Play Store
  7. Log back in to app, Continue as crew member, and add your Flica credentials.


Going Forward


I expect that Apple/Android/T-Mobile will fix this in one of their next system updates. There is not any official documentation from them about this problem, yet, but there are many others complaining about it at other websites in addition to T-Mobile, as well, so we aren't alone here.

However, unfortunately, we are stuck with this fix until a system update is released that addresses this.


If you still have trouble with the app, please get a hold of me via the Contact Developer option in the app or by tapping on the "Create a support ticket" link at the top of the page.