Note: There are 2 different accounts. A Flight Crew View account for the app, and your Flica credentials that you enter into the app.


TABLE OF CONTENTS

Update the app


Make sure you have the most recent version of the app:


Apple: Go to the Flight Crew View listing in the Apple App Store.


     




Android: Go to the Flight Crew View listing in the Google Play Store.
                
button. download on google play store                                      



How to refresh


The app uses a pull-to-refresh motion to refresh. Basically, just scroll to the top and then scroll up a little more (swipe down from the top). This will start the refresh process. There are two types of refreshes on your schedule:


Refresh on the Calendar page (full schedule refresh)

    For a full download/update of your schedule, just go out to the Calendar Page and refresh. 


Refresh on the Daily page (live flight info refresh)

    Refreshing on the daily page only updates the extra info (gate, status, etc).

Backup refresh


If you have the latest update, and the refresh still isn't working, you can try the Backup Refresh option in the app's menu > Settings > Flica Account section > Backup Refresh.


This is just a temporary workaround, though. If you find that you keep having to use this Backup Refresh, please check out the other troubleshooting steps below. If none of those help, please send an email via the Contact Dev option in the app's menu, or at support@flightcrewview.com .

One of my trips is in red and I can't tap on it


This is caused by a setting in Flica where it will only show the first instance of a trip when it occurs multiple times on your schedule. Follow these steps to show the trip:

  1. Log into the www.flica.net website
  2. Navigate to Schedules > [current month].
    1. You'll notice that the trip is listed in the calendar at the top-left, but the trip details are missing on that page.
  3. At the top of the page, there is a button that says "Show All Instances". Tap on it so that it says "Show First Instance".
  4. Double check that the trip is now showing.
  5. Log out of Flica.
  6. Go back to the app and do a full-schedule refresh from the calendar page.

Next Month isn't showing up yet


The app gets the information from the "Schedules" section, not the "Awards" section. It can sometimes take an extra few days before the schedule is loaded into the "Schedules" section.


Once it's loaded into the "Schedules" section, then it will show up in the app.

It keeps asking for a Flica password

  1. Tap on the app's menu > Settings.
  2. Scroll down and tap on your Flica username.
  3. Enter your Flica credentials.

Force-Close the app and Restart your phone


Force close (swipe away) the app and then restart your phone (or better yet, power it completely off, wait a few minutes, then start it back up).

Try switching data sources


Try refreshing on both wifi and cellular data.

Flica login or refresh issues


There are many other reasons why the app may not be refreshing or allowing you to add your Flica credentials. Follow these instructions to rule out some of the more common issues:


Both Apple & Android


Note: These instructions might remove the schedule from your app. If these instructions don't fix it, then you may need to use the www.flica.net website to view your schedule until we can figure out what's going on.


Follow all of these instructions on your device:


  1. Go to the app's menu and select Settings.
  2. Scroll down to the Flica Username section and tap Remove Flica Login.
  3. Confirm the popup by tapping on Remove.
  4. Go to your device's browser and navigate to www.flica.net
  5. Delete any autofill and manually enter your username and password and log in.
  6. Navigate to Schedules > [Current Month].
  7. If you can see your schedule, then log out of the Flica website.
  8. Go back to the Flight Crew View app.
  9. If you are already logged in to the app: 
    1. Tap on the Menu > Settings. 
    2. Scroll down to the Flica Username section and tap on your Flica username (where it says "Tap here to update your flica username/password"). 
    3. Log in with your Flica login.
  10. If you are not logged in to the app, then just try logging into the app again.
  11. If you still have trouble, check out other device specific steps in the Apple or Android sections below:


Apple

  1. Go to the Settings app (gear icon) and go to Cellular.
  2. Make Sure Cellular Data is enabled and then scroll down and make sure FC View is individually enabled.
  3. Go back one page to the Settings home page and go to General > Language & Region > Calendar, and make sure the "Gregorian" calendar is checked.
  4. Go back to the Settings home page and go to General > Date & Time and make sure that "Set Automatically" is enabled.
  5. Go back to the Settings home page and go to Screen Time > App Limits. If FC View is there, swipe right to left and tap Delete to remove the limit.
  6. Go back one page to the Screen Time page and tap on Content & Privacy Restrictions and make sure that you have not restricted any Apple app or service (or just turn it off).
  7. Double check any other settings in the Screen Time page and make sure there isn't anything else limiting the app.
  8. Go back to the Settings home page and go to General > iPhone Storage. Make sure you aren't running out of storage. You can offload or uninstall unused apps at that page.
  9. Restart the device.
  10. Go back to the Flight Crew View app and try to refresh/add your Flica account.


Android

  1. Go to the Settings app (gear icon)
  2. Go to Apps (or Applications) > Flight Crew View > Storage.
  3. Tap on Clear Data and accept the warning.
  4. Tap on the back button to go back to App Info.
  5. Tap on Permissions and make sure Storage is enabled.
  6. Go back to the Settings home page and go to General management > Date & Time and make sure that "Automatic date and time" is enabled.
  7. Go back to the Flight Crew View app and log in with your normal Flica login (you'll have to accept all the warnings again and set up the Settings).


Flight Crew View account password reset


If you have forgotten your Flight Crew View account password, follow these instructions to reset it:


If you are not logged in

  1. On the login page, enter your email in the Email field.
  2. Tap on Reset Password and follow the instructions.
  3. You will receive an email with a Password Reset link.
  4. Tap on the Password Reset link and enter a new password.
  5. Log in to the Flight Crew View app with that new password.


If you are logged in

  1. Go to the app's menu > Settings.
  2. Scroll down to the Flight Crew View Account section.
  3. Tap on Reset Password.
  4. You will receive an email with a Password Reset link.
  5. Tap on the Password Reset link and enter a new password.

Flica account password reset

If the app keeps asking you for your password, follow the instructions here:


If you have forgotten your Flica password, follow these instructions to reset it:


  1. Go to www.flica.net .
  2. Tap on Forgot User ID or Password and follow the instructions.
  3. Once it is reset, go back to the app and either login or change your Flica credentials
    1. To change your Flica credentials, go to the app's menu > Settings.
    2. Scroll down to the Flica Account and tap on your Flica username.
    3. Log in with your Flica username & new password.

Contact Us


If you still have trouble, please send us an email via the Contact Developer option in the app's menu or at support@flightcrewview.com